Support

We're here to help.

Find setup and connection guidance for SideTouch and Mac Helper. Final contact and package details will be added before launch.

Pre-release draft: add a working support email, final install steps, version mapping and verified minimum systems.

Contact support

Email: support@sidetouch.top

When reporting an issue, include your app and Helper versions, device and OS versions, and connection type. Do not send pairing keys, full credentials or private input content.

Send diagnostic reports

After reproducing a connection or pairing problem, export the App and Mac Helper reports separately before restarting. Attach both files to the same email to support@sidetouch.top. Each device generates only its own report.

  1. App: Settings → About SideTouch → Help & Diagnostics → Diagnostic Report → Export.
  2. Mac Helper: menu → Help & Diagnostics → Diagnostic Report… → Save….

Common questions

Which Helper should I install?

The App Store app uses Current Helper. SideTouchLegacy uses its separate Legacy Helper; check the open-source README for matching versions.

Connected, but cannot control the Mac?

Check that Helper is running and allowed under macOS Privacy & Security → Accessibility, then reconnect as the app instructs.

Where do I download Mac Helper?

Use the Mac Helper download on this website. Check the published version and SHA-256 before installing.

How do I update or uninstall?

Final instructions will be published after the release package and update method are qualified.

Why are gesture previews not animated?

When Reduce Motion is enabled in iPhone Settings → Accessibility → Motion, SideTouch shows static gesture illustrations. Turning it off restores preview animations. Trackpad controls and haptic feedback remain available.

Why is there no haptic feedback?

Check Settings → Sounds & Haptics → System Haptics, and Accessibility → Touch → Vibration. Both need to be enabled. For trackpad use, also enable the relevant haptic options in SideTouch. On the Haptics page, touch and hold the text on the left to try a sample; the switches change settings.

Related pages

Privacy · Download